Case Study - Barnet, Enfield &
 Haringey Mental Health NHS Trust

Nature of Work:

GBNS initially provided asbestos surveys to the Trust for Type 2 and 3 reports. As the Trust also had a number of different report formats for other buildings in the portfolio GBNS was selected to provide a single set of reports in a consistent and clear format to aid in overall management of the property portfolio of some 30 buildings.

Following the surveys, management information was compiled to assist the Trust with its obligation under CAR 2006 to manage its portfolio and to ensure risks are minimised. Awareness training was then provided based around the CAR 2006 Regulations focused on asbestos containing materials (ACM's) present on the sites with responsibilities and roles of the Trust fully outlined.

Some remedial management was required to reduce these risks and GBNS have continued to assist in the project management of this work, together with specialist consultancy on asbestos matters. All air testing uses GBNS proprietary air monitoring
systems to aid the Trust in understanding the scope of works and areas fit for re-occupation.

Benefits to Customer:

1. Consistent message with strong NHS brand given to all staff through awareness training and single form of report data.
2. Provider of air monitoring services with advanced technology during project management works ensures customer has faster awareness of results, with traceable information ensuring confidence in service.
3. One stop shop ensures customer is able to procure fully approved services without additional contractual information.
4. Customer has confidence in supply chain due to third party auditing of services

Contractual Arrangements:

To ensure a high level of service was possible the Customer was provided a dedicated phone number for emergency and a rota system put in place to ensure resources were available for 24/7 cover.

All surveys are undertaken in accordance with in-house procedures which are fully compliant with HSE Regulations and indeed exceed requirements in a number of key areas (particularly recording and reporting of building materials and types); and all surveys include Priority assessments within the survey report plus a space for the Customer to insert his own findings.

Key Performance Indicators for the contract

1. Response to request within prescribed times
2. Reporting within prescribed times for particular type of work
3. Delivery of service within prescribed parameters
4. Training customer satisfaction responses in excess of 90%
5. Invoicing within calendar month
6. Errors within reports when audited
7. Reviews of complaints / credits

Contact Details for information

Mr John Webb
Directorate of Estates and Facilities
Ivy House
Chase Farm Hospital
Enfield
Middlesex
EN2 8JL


John.Webb@beh-mht.nhs.uk