Case Study - Westminster School

Nature of Work:

GBNS provide asbestos consultancy initially as a supplier of asbestos surveys to the School for Type 2 and 3 reports. This initial trial tranche was then extended into the remainder of the school to ensure a single set of data was produced to aid in overall management of the property portfolio.

Following the surveys, management information was compiled to assist the School with its obligation under CAR 2006 to manage its portfolio and to ensure risks are minimised. Some remedial management was required to reduce these risks and GBNS assisted in the project management of this work, together with training and specialist consultancy on asbestos matters.

Benefits to Customer:

Customer required a high quality service provider who could act with reliability and speed, and ensure the School's reputation was maintained through exceptional levels of discretion

Trusted by customer to provide specialist advice and develop management plans to ensure continued compliance with regulations with value for money service

Using our in-house systems for customer satisfaction, we monitor feedback from occupiers as well as the Client and review at monthly intervals with the Client. Where changes are required to systems or processes as a result of these discussions, a cost benefit analysis is undertaken to review whether the changes would be beneficial and subsequently implemented. 

Contractual Arrangements:

To ensure a high level of service was possible the Client was provided a dedicated phone number for emergency and a rota system put in place to ensure resources were available for 24/7 cover.

All surveys are undertaken in accordance with in-house procedures which are fully compliant with HSE Regulations and indeed exceed requirements in a number of key areas (particularly recording and reporting of building materials and types); and all surveys include Priority assessments within the survey report plus a space for the Customer to insert his own findings.

Key Performance Indicators for the contract

1. Response to request within prescribed times
2. Arrival on site within ½ hour of prescribed time of appointment
3. Reporting within prescribed times for particular type of work
4. Invoicing within calendar month
5. Errors within reports when audited
6. Reviews of complaints / credits

Contact Details for information

Mr Allan Daire
Estates Bursar
18, Dean's Yard, London, SW1P 3PB

allan.daire@westminster.org.uk